Residential Aged Care

Maximise your world. Enhance your life.

Here at Mercy Community Residential Aged Care, we believe a big part of our job is helping you to flourish. Our dedicated team takes the time to get to know you – what’s important to you, what you love doing, what you like to eat and what your individual needs are – so that we can tailor your care plan to perfectly suit you.

Our residential services include specialised dementia support, palliative care, ageing disability support, pastoral care and complex clinical care.

Experience life with Mercy Community

Our aged care residence at Nudgee features four individual aged care communities, located on several hectares of beautifully-landscaped gardens on one single level. Residents and loved ones can unwind in the natural bushland setting and enjoy walks along the elevated pathways across the campus.

Light filled communal areas bring people together during the day, for meals and social activities. Plentiful shared spaces indoors and in the gardens, allow for smaller gatherings or just a place to relax in peace.

Our facilities include a range of onsite services including salons, cafés, chapels, a cinema, barbeque areas and regular activities and outings.

Each room is a private retreat that can be personalised with homely touches throughout. The furniture, fittings and connections can all be adapted to suit individual preferences.

Each room includes:

  • air conditioning (heating and cooling)
  • a private ensuite
  • full length windows with aspects to the landscaped courtyards and gardens
  • service connections including: direct-dial telephone, television, 24/7 nurse call and electrical outlets. Multiple connections provide maximum flexibility and choice in room set up.
  • full furnishings including:
    • wardrobes
    • tallboy
    • bedside locker
    • lounge chair
    • curtains (sheer and block-out) and bed linen. 

While the tranquil bushland setting provides privacy and peace, it is conveniently close to local shops, transport, the Brisbane Airport, the Gateway Motorway and major highways.

The Banyo shopping precinct is just three minutes down St Vincent's Road, where you will find a number of cafes and eateries, a newsagent, the Banyo Library, parks, and medical facilities including doctors, pathology clinic, a pharmacy and more.

Together with you, your family and extended care network, we’ll create a tailored care plan that meets your needs, enhances your life and enables you to flourish.

From the meals we customise to cater for your preferences, through to the daily activities and outings we plan to suit your desired lifestyle, our focus is you, every step of the way.

We understand that life changes day by day and week by week, so we’ll regularly assess your care plan and adapt your care as your needs change.

We are here to assist you or your loved one with a smooth transition to a new home with full time care. Everything we do centres around one overarching goal: to enhance your life and support you to flourish.

Highly trained and qualified staff throughout our facilities include care and service managers, registered nurses, enrolled nurses, allied health professionals, lifestyle facilitators, pastoral carers, personal carers and hotel service staff. We manage a broad range of care needs to provide quality individual care to our residents.

A strong team of dedicated volunteers work alongside our staff and support residents to access social activities and outings.

A community committed to keeping you well.

We believe in providing excellent clinical support so you can remain healthy and enjoy your desired lifestyle.

Mercy Community’s dedicated clinical support minimises your risk of getting sick and drastically reduces wait times for medical attention and assessment.

Our clinical support includes:

  • Registered Nurses available 24 hours a day, seven days a week.
  • Experienced clinical care staff in the areas of dementia support and palliative care.
  • Access to a team of General Practitioners from local medical clinics who visit most days.
  • specialist services including geriatrician review, optometry, pharmacy, radiology and mobile dentistry.
  • support from our onsite allied health team, who provide occupational therapy, physiotherapy, fitness and wellness programs and exercise classes.

Your health and wellbeing is our number one priority.

Allied Health 

Partnering with you to achieve your health goals and improve your quality of life as you age. 
Mercy Community takes a person-centred and holistic approach to your life and wellbeing, tailoring our allied health services to meet your specific needs and help you achieve your goals. 

Our dedicated allied health team works with you to develop appropriate programs that can be delivered within our residential facility or in the comfort of your own home. 

We offer a range of services that aim to improve your strength and mobility, reduce falls, maintain independence, and enhance your quality of life. 

Our services include: 

Physiotherapy

Our physiotherapists treat a range of chronic conditions with support that includes; 

  • enhancing your ability to move; 
  • prescription of physical aids such as walkers, etc. 
  • increasing your range of movement following injury
  • prescription of routine exercise. 

Occupational therapy

Our occupational therapists can support you and your care network through:

  • modification and equipment prescription 
  • ongoing therapy
  • behavioural support (for dementia and/or disability)

One of the best ways to keep healthy is to maintain an active lifestyle. Through regular exercise, preventative therapies and social activities, you can reduce the risk of injury and illness and improve your overall health. 

Pastoral care

Care for the whole person. 

Here at Mercy Community we believe pastoral care plays an integral role in providing quality residential care to people as they age. 

Pastoral care is holistic concern for the whole person including their physical, emotional, social and spiritual wellbeing. 

While pastoral care is an inherent part of all positions at Mercy Community, we also employ a dedicated pastoral care team, who works closely with our clinical team to provide holistic care to residents, carers, and their families. 

The team offers emotional and spiritual support to all residents of all faiths, and to those who don't identify with any particular faith. 

This care is offered with sensitivity to the unique needs, feelings and wishes of each person, with confidentiality at all times. 

Residents can be assured they will have the space and support to reflect on their lives and relationships, their legacy, and the myriad of other things that occupy people's thoughts as they get older. 

What pastoral care services are available? 

Mercy Community offers comprehensive pastoral care services, including: 

  • a friendly visit 
  • time to listen 
  • sensitivity to your concerns and wishes 
  • emotional and spiritual support in times of crisis, grief, and loss 
  • sharing the joys of life and of healing 
  • prayer and/or sacraments (communion is arranged upon request)
  • Specific religious needs of all denominations and faiths are coordinated through the pastoral care team. 
  • Identifying that which is meaningful to you and helping you to access this as you enter your new home. This may include specific activities, arts, music, nature and/or spiritual activities.

    Each of the aged care communities at Mercy Community's aged care site has its own chapel available to all residents, relatives and staff. 

Our services

Residents have access to a range of services including:

  • Ageing in place
  • Allied heath (individual sessions & exercise classes)
  • Visiting General Practitioners
  • Geriatric Outreach Assessment Service
  • Geriatrician review via telehealth
  • Regular outings and activities
  • Pastoral care
  • Alternative therapies
  • Audiology
  • Mobile dentistry
  • Radiology
  • Hairdressing
  • Optometry
  • Pharmacy
  • Physiotherapy and occupational therapy
  • Podiatry
  • Dietetics
  • Speech therapy
  • Psychologist

Our residences at Nudgee

As our smallest residential community, Allambe offers 18 modern single rooms, each with en suite in a caring community environment.

Our philosophy of care supports integration of residents with dementia and disabilities within mainstream aged care, providing welcoming, individualised care to each resident. 

We believe that resident life and personal outcomes are significantly improved through: 

  • maintaining social networks
  • supporting the normal activities of daily living 
  • implementing individual programs that focus on capacity 
  • ongoing staff training in dementia and disability care 

Specific dementia programs, staff training and building design support and promote resident growth, independence, and choice. 

Our Bethesda community offers 49 modern single rooms each with en suite in a caring community environment. 

Our Emmaus community offers 88 modern single rooms each with en suite in a caring community environment. 

Mary Damian Centre community was opened in 2015 and offers 44 single rooms each with en suite set in modern surroundings. 

Fee structure

The Australian Government subsidises a range of aged care services for older people. Subsidies based on your pre-assessed care needs are paid directly to your residential aged care provider. Mercy Community offers a variety of accommodation options and prices.

We strongly encourage you and your family or representative to seek independent financial advice prior to entering into a resident agreement.

The published accommodation payment prices are the maximum rates and apply to those with sufficient assets and financial means. You may choose to pay for your accommodation by a Refundable Accommodation Deposit (RAD) paid as a lump sum, a Daily Accommodation Payment (DAP), or a combination of both.

Should you have limited assets and financial means you may be treated as ‘supported’ by the Department of Social Services which means you will not be required to pay the published Accommodation Payment, or it will be a lower price.

Visit the My Aged Care website for a detailed explanation of residential aged care costs, or see below for basic overview of our costs.

Alternatively, call us today for more information.

Residential Aged Care costs you may be required to contribute to include:

A basic daily fee contributes towards your day-to-day living costs, such as meals, housekeeping, laundry and electricity. Everyone who enters an aged care residence is required to pay this fee. The basic daily fee increases each March and September.

The basic daily fee rate is calculated based on 85% of the single person rate of the basic Age Pension. This applies even if you are a member of a couple.

Further information is available on the Australian Government Department of Health website.

A basic daily fee contributes towards your day-to-day living costs, such as meals, housekeeping, laundry and electricity. Everyone who enters an aged care residence is required to pay this fee. The basic daily fee increases each March and September.

The basic daily fee rate is calculated based on 85% of the single person rate of the basic Age Pension. This applies even if you are a member of a couple.

Further information is available on the Australian Government Department of Health website.

Some people will have their accommodation costs paid in full or in part by the government, while others may be required to pay a fee agreed upon with Mercy Community.

Should you be required to pay accommodation fees, there are three payment options:

  1. Refundable Accommodation Deposit (RAD): A fully refundable accommodation deposit which is paid in a lump sum. As the name suggests, the RAD is in almost all cases, fully refundable.
  2. Daily Accommodation Payment (DAP): A payment which is calculated using the maximum permissible interest rate (MPIR) against the agreed RAD. The MPIR is set by the government, calculated daily, and charged along with your monthly fees.
  3. Combination options: This option allows you to combine both the RAD and DAP options, which can be extremely helpful for those not wishing to sell the family home.

How to apply

Applying for residential aged care at Mercy Community is as easy as 1, 2, 3! 

Alternatively, contact us to arrange a free consultation where you will receive an enquiry pack.

Aged Care Assessment Team (ACAT) assessments assist older people and their carers to find and organiser the most appropriate care to meet their unique needs. An ACAT assessment can be organised by your GP, hospital social worker, or directly through the aged care assessment team in your local area.
This form (SA457) is available as part of your Mercy Community Tour Pack or from the Department of Human Services Website. You should return the form to the Department of Human Services or the Department of Veterans Affairs as per the instructions on the form.

Download and complete our permanent and respite care application form pdf now. Once completed, the application can be forwarded to:

Mercy Community – Aged Care Services
Nudgee QLD 4014
Yournewhome@mercycommunity.org.au

  • conditions of residency including security of tenure.
  • services provided.
  • fees and charges.
  • payment of accommodation bonds.
  • the Charter of Resident Rights and Responsibilities.
  • fees and accommodation charges after July 1 2014.
View the schedule of fees and charges for residential aged care and home care page for more information on residential aged care fees and charges.
 
 

Other useful information 

Mercy Community aged care services privacy agreement.

My Aged Care Government website.

Department of Human Services website.

Contact the Residential Aged Care team today!

Enquire today about Residential Aged Care with Mercy Community

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