Get in touch

Mercy Community welcomes compliments, complaints and feedback relating to our services. Feedback helps us to improve our services and programs. All complaints and feedback will be taken seriously and will be responded to in a timely manner.

How to provide feedback and compliments or make a complaint

If you have feedback or a compliment, or would like to make a complaint, you can tell us in the following ways: 

• Talk to a Mercy Community worker or manager. They can clarify how you would like your matter dealt with.

• Submit a formal piece of feedback, compliment or complaint by downloading the Feedback, Compliments and Complaints form and filling out the details on the second page. Once complete, please scan to info@mercycommunity.org.au or mail to PO Box 508 Lutwyche QLD 4030.

• You can also give us feedback anonymously. Or if you provide us with your contact details, we’ll make contact with you and talk about your feedback or concerns and what we are doing about them.

What if you are not happy with the outcome?

If you have made a complaint and are not happy with the way it has been handled, the below agencies might be able to help (check with us if you are not sure):

Families and Young People

NDIS

QLD Community Support Scheme

Aged Care

All Services

Make an enquiry

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Mercy Community Corporate Office

  • 131 Queens Road NUDGEE QLD 4014
  • (07) 3866 4160
  • (07) 3267 0569
  • info@mercycommunity.org.au

NDIS Services

  • 426 Zillmere Road ZILLMERE QLD 4034
  • (07) 3866 4201
  • (07) 3357 7024
  • NDISinfo@mercycommunity.org.au

Toowoomba Fatima Centre

  • 104 South Street RANGEVILLE QLD 4350
  • (07) 4617 7600
  • (07) 4635 1550
  • toowoomba.admin@mercycommunity.org.au

Warwick Office

  • 113 Percy Street WARWICK QLD 4370
  • (07) 4617 7600
  • warwick.admin@mercycommunity.org.au

Aged Care Services

  • 131 Queens Road NUDGEE QLD 4014
  • (07) 3260 9555
  • (07) 3267 6835
  • enquiries@mercycommunity.org.au

Townsville NDIS Services

  • 105 Charters Towers Road Hermit Park Q 4812
  • (07) 3708 1277
  • NDISinfo@mercycommunity.org.au