Building Queensland's disability sector . . .

The Exceptionally Complex Support Needs Program (ECSNP) has been established to support and grow Queensland’s sector capability to ensure participants with exceptionally complex support needs are provided with professional, evidence based support that can stabilise support requirements and promote independence.

This is an industry facing program suitable for support coordinators, specialist support coordinators and members of the disability and NDIS sector. Download our fact sheet.

Sector and Community Development and Delivery Activities

  • Build stakeholder relationships in the community, removing barriers for participants with exceptionally complex support needs.
  • Lead and actively contribute to the promotion of knowledge exchange, workshops, best practice guides, market research, identification of sector patterns and trends, and ongoing program monitoring and evaluation.

Subject Matter Expertise (SME) Activities

  • Provide education, training, workshops and expert advice within the community and sector.
  • Build the skills, capability, knowledge, confidence and responsiveness required of support coordinators.
  • Increase support coordinator understanding of disability systems and practice advice relevant to the service system, such as health, mental health, education and justice, etc. to support participants with exceptionally complex support needs.

Crisis Referral Activities: for participants 18 years

  • The after-hours crisis referral line is in place to support NDIS participants aged 18 and over who present to emergency services due to an unplanned and unanticipated breakdown of their disability-related supports and services.

Sector events June-October 2021: meet, share, learn . . .

WE ASKED, YOU ANSWERED

We host a variety of FREE web events for NDIS Support Coordinators and other professionals in the sector to assist you when you work with participants with complex support needs. 

These are online safe spaces for the Queensland disability sector to meet, share and seek guidance from their peers, experts and others professionals from the sector and to provide everyone with the opportunity of knowledge exchange through constructive conversations around difficult topics to better understand and work towards positive outcomes for the people we support. 

Support coordination complex case review

Free webinar tackling complex cases
15 June 2021

Support Coordination & Behaviour Support

Working across the interface free webinar
16 June 2021

Supporting Young People in Residential Aged Care

Free webinar and Q&A with experts
1 July 2021

Support coordination complex case review

Free webinar tackling complex cases
13 JULY 2021

Support Coordination & Psychosocial Disability

Live online discussion and Q&A with experts
14 JULY 2021

NDIS Housing Options: all you need to know

Live webinar and Q&A with key experts
20 JULY 2021

Aboriginal & Torres Strait Islander participants

Support coordination webinar and Q&A
27 JULY 2021

Working with people from the CALD Community

Support coordination webinar and Q&A
10 AUG 2021

Support coordination complex case review

Free webinar tackling complex cases.
17 AUG 2021

Supporting people’s rights to make ‘risky’ decisions?

Work through scenarios with panel of experts
24 AUG 2021

Corrective Services and the NDIS

Working across the interface, free webinar, Q&A with panel of experts
8 SEPT 2021

Support coordination complex case review

Free webinar tackling complex cases.
15 SEPT 2021

Youth Justice and the NDIS: working across the interface

An online interactive event
21 SEPT 2021

Support Coordination & Hospital Discharge

Engage in live Q&A with our panel of experts
5 OCT 2021

Who's job is it anyway? Navigating NDIS roles

Free webinar and Q&A with experts
19 Oct 2021

Support coordination complex case review

Free webinar tackling complex cases
20 OCT 2021

For more information:

Fact sheet: Please click here for our fact sheet

Email: ECSNProgram@mercycs.org.au  

Phone: (07) 5490 8051

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