The Exceptionally Complex Support Needs Program (ECSNP) has been established to support and grow sector capability to ensure participants with exceptionally complex support needs are provided with professional, evidence based support that can stabilise support requirements and promote independence.

This is an industry facing program suitable for support coordinators, specialist support coordinators and members of the disability and NDIS sector.

Download our fact sheet.

Building Queensland's disability sector through:

Sector and Community Development and Delivery Activities

  • Build stakeholder relationships in the community, removing barriers for participants with exceptionally complex support needs.
  • Lead and actively contribute to the promotion of knowledge exchange, workshops, best practice guides, market research, identification of sector patterns and trends, and ongoing program monitoring and evaluation.

Subject Matter Expertise (SME) Activities

  • Provide education, training, workshops and expert advice within the community and sector.
  • Build the skills, capability, knowledge, confidence and responsiveness required of support coordinators.
  • Increase support coordinator understanding of disability systems and practice advice relevant to the service system, such as health, mental health, education and justice, etc. to support participants with exceptionally complex support needs.

Crisis Referral Activities: for participants 18 years

  • The after-hours crisis referral line is in place to support NDIS participants aged 18 and over who present to emergency services due to an unplanned and unanticipated breakdown of their disability-related supports and services.

Upcoming events:

Support coordination complex case review

Free webinar tackling complex cases.

10 Mar 2021

Support coordination & navigating the youth justice system

Free webinar and Q&A with experts.
18 Mar 2021

Support coordination & preparing for review

Free webinar tackling complex cases.

25 Mar 2021

Support coordination with children's health & medical needs

Free webinar and Q&A with experts.
8 Apr 2021

Support coordination complex case review

Free webinar tackling complex cases.

14 Apr 2021

Who's job is it anyway? Navigating NDIS sector roles

Free webinar and Q&A with experts.
21 Apr 2021

Supporting accessibility & physical disability

Free webinar and Q&A with experts.

14 May 2021

Support coordination complex case review

Free webinar tackling complex cases.


25 May 2021

Support coordination & child safety

Free webinar and Q&A with experts.


3 Jun 2021

For more information:

Fact sheet: Please click here for our fact sheet

Email: ECSNProgram@mercycs.org.au  

Phone: (07) 5490 8051

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