COMPLIMENTS & COMPLAINTS

Compliments & complaints

We value your feedback

At Mercy Community we welcome feedback about our services from people we support, family and friends, foster and kinship carers, stakeholders and members of the public.

This feedback helps us improve our processes and continue to deliver quality services and supports. You can:

How do I provide feedback?

If you have feedback or a compliment, or would like to make a complaint, you can tell us in the following ways:

Talk to a Mercy Community worker or manager. The first thing you should do is talk to our team so that they can clarify how you would like your matter dealt with.

Submit a formal piece of feedback, compliment or complaint by downloading the Feedback, compliments and complaints form and filling out the details.

Once complete, please scan to feedback@mercycommunity.org.au or mail to PO Box 508, Lutwyche QLD 4030

Use the online form on this page.

To download the Feedback, compliments and complaints brochure and for more information please click here.

We want you to be confident that your voice is being listened to, once your feedback has been submitted, we’ll make sure we respond to your feedback or concerns. However, you may also choose to provide feedback anonymously.

Can I get help to give feedback or make a complaint?

Yes. We can help by:

What if you are not happy with the outcome?

If you have made a complaint and are not happy with the way it has been handled, the below agencies might be able to help (check with us if you are not sure).

Aged Care

Aged Care Quality and Safety Commission

Aged and Disability Advocacy Australia

Older Persons Advocacy Network

Disability Supports (NDIS)

NDIS Quality and Safeguards Commission

Aged and Disability Advocacy Australia

National Injury Insurance Scheme Queensland

* Free call on landline or TTY 133 677. Interpreters can be arranged or call the National Relay Service.

Families and Young People

Department of Child Safety, Seniors and Disability Services

CREATE Foundation

Queensland Foster and Kinship Care

Department of Social Services

Queensland Community Support Scheme

Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts

All Services

Queensland Human Rights Commission

A complainant has a right to escalate a human rights complaint to the Queensland Human Rights Commissioner if 45 business days have elapsed and the person has either not received a response to the complaint or has received a response the person considers to be an inadequate.

Get in touch

If you need more info or have any questions you can contact our team at our Corporate Office.

Feedback, Compliments & Complaints

This is*
- feedback
- a compliment
- a complaint
About you

(Please note this is optional, however if you would like us to get in touch, you will need to fill this out)
Name
Email address
Phone number
What would you like to tell us?

Feedback or compliments

Tell us what you like, what you think we could improve or about the way we do things. The feedback and compliments you provide will be forwarded to the relevant parties.

Complaints

Tell us about something that you are not happy about. If you are making a complaint, you are telling us you would like us to improve things. You can choose to be contacted and be involved in the follow-up process by including your details above.
Mercy Community service/location
Details*
Please tell us what happened. If possible, include the date, where you were and how you feel about it.
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Comments
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COMPLIMENTS & COMPLAINTS