Making a new start

Mother and three children sitting on grass

Ella, a mum of three, left her long-term marriage. For many years her husband had been violent and emotionally controlling. She self-referred to our Family and Child Connect (FaCC) service.

Although still managing to work she had been living out of her car.

Her main priority was finding a stable home so that she could bring her three children—who were with their dad—to live with her.

Our family response facilitator referred Ella to the Salvation Army, Homestay and Rent Connect and other domestic violence services. Rent Connect organised and paid for temporary hotel accommodation and assisted Ella to secure a place to stay for herself and her children. Both Homestay and Rent Connect worked with her to achieve this, however results and long-term solutions were still lacking for this family.

Eventually a suitable home was found for Ella and her three children and they are now settled and enjoy a calmer family life together.

Every day we are humbled to see how our people and services can make everlasting changes to people’s lives.


“Dear (worker)

I am settled in my new home since Friday last week. This is because of you and how you started the ball rolling forward and kept pushing for me and my children. I would just like to say thank you from the bottom of my heart … you are amazing.”



*At Mercy Community we respect everyone we support – and many are working towards a fresh start in life. So while their stories are true, names and images have been changed to protect their privacy. Thank you for understanding.

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